How to Place an Order
Simple and easy online shopping
- Add the items you want in your shopping cart;
- Proceed to Checkout;
- Fill in your address and contact information;
- Choose “Place Order” from the drop-down menu;
- If you choose to pay by credit or debit card, you will be taken to a secure external checkout page where you may enter your payment information.
- If you prefer to pay using one of the other payment methods we accept, you will get an invoice to your email address shortly after completing your order, along with payment instructions.
- To minimize needless delays, please read the payment instructions carefully.
USA and Worldwide Shipping
Where we ship to:
Airmail shipments to the United States take 7 to 14 business days, while shipments to Canada, the United Kingdom, continental Europe, and Asia take 7 to 17 days.
Please keep in mind that delays may occur due to events beyond our control, such as mail service interruptions, customs clearance difficulties, national holidays, and international transit delays.
Our shipping and handling fees:
We charge a fixed amount of $30 per order for shipping.
We will split your purchase into the necessary number of smaller separate envelopes if it is too large to fit in the same standard tiny mailing envelopes we use for smaller orders. But don’t worry, because regardless of the total quantity of your order, you will only have to pay a single shipping and handling fee.
Tracking your US-bound order:
Once your shipment has arrived in the US and has passed through US customs, keep track of it here:
Tracking an International order:
If your package is headed for a nation other than the United States, or if it is destined for the United States but has not yet arrived at US customs control, you may trace it here:
Finding your shipment tracking number:
After your payment has been validated, you will get an email with a tracking code within 3-5 business days.
If you did not get the email, your tracking number may be found here in the Order History section:
Processing your shipment
Orders are shipped straight from the producers’ depots located throughout Europe and Asia.
To see if your shipment is still being prepared, ready to be dispatched, or has already left the warehouse, enter your order number and email address here:
Customs control and seized shipments:
To reduce the possibility of your order being confiscated at the border, we employ a range of packaging and shipping techniques, and packages are shipped from several places to provide maximum discretion and the best possibility of shipping.
Our Refunds and Reshipping Policy (see below for details) guarantees that if your order is seized along the way, we will refund your purchase, or replace it for free!
How to Pay for your Order
- Pay securely online with a credit card
- Money transfers (e.g., Western Union or MoneyGram).
- If you want entirely anonymous transactions, we also take cryptocurrencies (e.g., Bitcoin) as payment.
Making your payment
We’ll send you an email with payment information after you’ve placed your order.
Once your payment has been processed, we will dispatch your product within 24 hours.
In the best-case scenario, new consumers should pay with a money transfer or in cryptocurrency. So customers that pay with these methods don’t have to wait for confirmation, so their orders can be handled faster. When consumers utilize these payment methods, they will additionally receive a 10% discount on large transactions.
Discounts we offer
All bulk orders paid via money transfer or cryptocurrency are eligible for a 10% discount.
Returning clients are eligible for a 5% discount on all orders, regardless of the payment method chosen.
Your payment verification progress
Credit card payments might take anywhere from 2 hours to 2 days to be validated, but typically we process and settle payments in 1-2 days on average.
Enter your order number and email address to check if your payment is still being verified, has been denied, or has been successfully authorized:
Our Refund and Replacement Policy
We work hard at Arraabella.com to keep our excellent reputation for providing exceptional customer service and high-quality merchandise by guaranteeing that you will receive exactly what you want.
We apologize in advance if any of the things you received were damaged, or if you did not receive them at all due to our mistakes. Please contact our customer support team so that they can investigate the core cause of the problem (as well as avoid similar issues from occurring in the future).
- Contact Us:
Please submit a support ticket to inform our team if you are unhappy with your order and whether you would want a refund or to have any or all of the products replaced.
Our staff will contact you as soon as possible to request the photos and documents they need as proof.
- Submit your documents:
Please provide the following information so that we can refund or replace any defective goods::
- Please provide your order number as well as your contact information.
- We’ll need a video or photographs of everything you received, including the exterior packaging labels.
- If any of the contents of your package were missing due to being confiscated at import customs control, please provide us with a scanned copy or photo of the official notification or confiscation letter you received.
- Please provide us with an alternate shipping address where we may reship the items that need to be replaced if your purchase was confiscated by customs control.
- Indicate how you would like to be compensated:
- Would you prefer a refund?
If you are eligible for a refund for part or all of the products in your order, we will credit your account using the same mode of payment that you used to make the purchase.
It normally takes 5-7 business days for your refund to appear in your account.
- Would you prefer a discount coupon?
If you want to order different items from our store instead, we may either reimburse you by crediting your account or give you a voucher to use on future purchases.
- Would you prefer your items to be reshipped?
Any damaged, expired, missing, or faulty items will be replaced for free with the proper products.
- Wait for our response
Within two business days, we will respond to your request with the results of our investigation, and within three business days, we will process your items for reshipment.
Speak to us directly
If none of the information above addresses any of your questions or concerns, and you’d like to learn more about our goods, if have issues with your order, or would like to learn more about our company, please send us an enquiry.
We strive to answer within 24 hours, but owing to time zone variations between you and our customer service, it may take up to two business days.